Key Takeaways
- A stairlift rental contract usually includes installation, maintenance, servicing, repairs, and removal.
- Most UK providers include 24/7 call-outs at no extra cost, but contract terms vary.
- Monthly rental fees generally cover ongoing support, while the upfront fee covers installation and initial setup.
- Always check for hidden charges, minimum rental periods, and what happens if you cancel early.
Short Answer: What’s included?
A stairlift rental contract typically includes professional installation, monthly rental of the stairlift, maintenance and servicing, repairs, and eventual removal. Many providers also include 24/7 emergency call-outs and full customer support for the entire rental period.
What You Can Expect in a Typical Stairlift Rental Contract
Stairlift rental contracts are designed to make short-term and flexible use simple. Here’s a breakdown of what’s usually included.
1. Installation and Setup
Most rental agreements include:
- Full professional installation
- Safety testing
- User training (how to operate the stairlift safely)
- Ensuring compliance with current safety standards
This is often covered by an upfront fee that may also include the first month’s rent.
2. Monthly Rental of the Stairlift
Your monthly rental cost covers the ongoing use of the stairlift. It usually includes:
- Access to the stairlift for as long as you need it
- Use of all standard features (seatbelt, swivel seat, remote controls, etc.)
- Replacement of parts if they wear out under normal use
Straight stairlifts typically have a fixed monthly cost, while curved models may vary depending on complexity.
3. Maintenance and Servicing
Because you don’t own the stairlift, the provider is responsible for upkeep. Contracts generally include:
- Regular servicing (annual or bi-annual, depending on provider)
- Full system checks
- Preventative maintenance to avoid faults
This ensures the stairlift remains safe and reliable throughout your rental period.
4. Repairs and Call-Outs
Most companies include:
- Free repairs
- No-charge call-outs, including engineer visits
- 24/7 or same-day emergency support
This is one of the biggest benefits of renting: you avoid unexpected repair costs entirely.
5. Removal When Rental Ends
When you no longer need the stairlift, the contract usually covers:
- Safe removal by trained engineers
- Leaving the staircase in good condition
- No removal fee in most contracts (though some providers may charge for curved models)
Always check this section carefully; some companies charge only for curved rail de-installation because of its complexity.
What Might Not Be Included in a Rental Contract?
While most providers offer all-inclusive packages, some exclusions or optional extras may apply:
1. Upfront Installation Fee
Although common, the cost varies widely between suppliers.
2. Custom Rails for Curved Staircases
Curved stairlifts are bespoke. Some providers include this cost in your upfront payment; others don’t offer curved stairlift rentals at all.
3. Early Cancellation Fees
If you end a contract early, some companies may charge a fee, especially during a minimum rental period.
4. Damage From Misuse
Accidental or intentional damage isn’t typically covered.
5. Optional Add-Ons
These may include:
- Power swivel seats
- Upgraded weight capacity
- Additional remote controls
- Outdoor stairlift adjustments
Minimum Rental Periods and Contract Length
Contracts vary, but most include:
- Minimum term of 1–3 months (common for straight stairlifts)
- Flexible extensions, you can continue renting for as long as needed
- No long-term commitment once the minimum period ends
Always check the minimum term and cancellation notice period.
Questions to Ask Before Signing
To avoid surprises, ask your provider:
- Is installation and removal included?
- Is maintenance 100% free?
- Are emergency call-outs included or charged separately?
- Is there a minimum rental period?
- What if the stairlift breaks down?
- Are there any hidden fees?
- Is the monthly price fixed for the entire rental period?
Conclusion
A stairlift rental contract generally includes everything you need: installation, ongoing use, servicing, repairs, customer support, and removal. It’s designed to offer a simple, worry-free solution, especially for temporary or short-term mobility needs.
However, terms vary between providers, so always read the contract carefully and confirm what’s included before signing.