Key Takeaways
- Independent stairlift installers often provide lower prices, more flexibility, and personal service compared to large national brands.
- They can install new, reconditioned, and multi-brand stairlifts, offering more choice for different budgets and staircase types.
- Drawbacks include variable quality, smaller teams, and varying availability by region.
- The best installer is one that offers certified engineers, clear warranties, transparent pricing, and post-installation support.
- Always evaluate experience, reviews, aftercare options, and what brands they are accredited to work with.
What Are Independent Stairlift Installers?
Independent installers are local or regional companies that supply, install, maintain, or repair stairlifts from multiple brands.
Unlike national manufacturers (Stannah, Acorn, Handicare), independents:
- Are not tied to a single brand
- Can offer a range of new and reconditioned lifts
- Provide customised service and flexible pricing
- Often source refurbished units to reduce costs
They are popular among UK homeowners seeking affordable stairlift options or faster installation.
Pros of Using an Independent Stairlift Installer
1. More Affordable Prices
Independents typically charge 20-40% less than major stairlift brands.
Why?
- Lower overheads
- Wider access to reconditioned stock
- No large sales teams or national marketing budgets
This makes them ideal for budget-conscious buyers.
2. Wider Range of Stairlift Options
Independent installers can offer:
- New stairlifts (multi-brand)
- Reconditioned stairlifts
- Straight and curved models
- Standing/perch lifts
- Outdoor stairlifts
- Short-term rental options
This flexibility means you’re more likely to find a solution that fits both your staircase and your budget.
3. Personal, Local Customer Service
Independents often provide:
- Direct contact with engineers
- Faster call-outs
- Personalised assessments
- Ongoing support from the same team
For many users, this leads to a smoother experience than dealing with a blargenational call centre.
4. Faster Installation Times
Smaller installers often have:
- Shorter wait times
- Flexible scheduling
- Faster emergency response
Many can install straight stairlifts within 24-48 hours, and curved models as soon as manufacturing is complete.
5. Ability to Install Reconditioned Curved Rails (When Possible)
Some independents specialise in refurbishing curved stairlifts, something major brands rarely do.
This can reduce costs on complex stairs.
Cons of Using an Independent Stairlift Installer
1. Quality Varies Between Companies
Unlike major manufacturers, independence means:
- No standardised national training
- No consistent warranty terms
- Varying levels of expertise
Choosing the wrong installer can lead to poor fitting, lack of support, or substandard refurbishment.
2. Smaller Teams = Limited Availability
Independents may struggle with:
- Emergency out-of-hours call-outs
- Large repair workloads
- Holiday or sickness coverage
National brands usually have larger, 24/7 teams.
3. Not All Independents Are Certified for All Brands
Some may not be authorised to:
- Install certain brands
- Access genuine spare parts
- Perform warranty-covered repair work
Always confirm the installer’s official certifications.
4. Mixed Aftercare Packages
Beware of installers who:
- Offer no maintenance plan
- Outsource repairs
- Provide unclear warranty terms
Aftercare quality varies significantly.
How to Choose a Good Independent Stairlift Installer
Use this checklist to find a reputable provider.
1. Check Their Experience and Training
Ask:
- How long have they been installing stairlifts?
- Are their engineers manufacturer-trained?
- Do they specialise in straight, curved, or both?
2. Confirm the Brands They Supply
A reliable independent installer should offer:
- A minimum of 2–3 well-known brands
- Both new and reconditioned options
- Clear explanations of differences
3. Look for Clear Warranties
A trustworthy installer offers:
- 6–12 months warranty for reconditioned lifts
- 1–2 years for new lifts
- Optional extended cover
- Written terms (no verbal-only agreements)
4. Ask About Aftercare and Call-Out Support
A good installer should provide:
- Annual servicing
- Reasonable call-out fees
- Fast emergency response
- Genuine spare parts
If they cannot service the stairlift, avoid them.
5. Read Customer Reviews
Check platforms like:
- Trustpilot
- Google Reviews
- Yell
- Local Facebook groups
Look for consistent praise in:
- Reliability
- Communication
- Aftercare
- Professionalism
Be wary of installers with no reviews or only recent ones.
6. Get a Written Quote
The quote should include:
- Full installation cost
- Rail type (custom or modular)
- Warranty details
- Removal fee
- Servicing costs
- VAT exemption guidance (if applicable)
Avoid installers who refuse written estimates.
7. Compare 2–3 Independent Installers
Prices and service levels vary widely, so always compare:
- Cost
- Warranty
- Quality of the stairlift
- Lead times
- Aftercare package
When to Choose an Independent Installer vs a National Brand
Choose an Independent Installer if you want:
- Lower prices
- Reconditioned options
- Faster installation
- Local service
- Flexibility and personal support
Choose a National Brand if you wish to:
- Maximum warranty length
- 24/7 support
- Full brand-specific engineering
- Highly consistent product quality
- Bespoke curved rails directly from the manufacturer
Bottom Line
Independent stairlift installers can offer excellent value, flexibility, and fast installation, especially for straight and reconditioned stairlifts.
However, because quality varies, it’s essential to choose a company with:
- Strong reviews
- Manufacturer-trained engineers
- Clear warranties
- Reliable aftercare
With the right independent installer, you can get a high-quality stairlift at a significantly lower price than the major national brands, often with more personal, attentive service.